Some Tips and Strategies:
- Ask deaf or hard-of-hearing employees how they prefer to communicate (e-mail, instant messaging, speechreading, writing, demonstration, etc.).
- Ask the person how to get his or her attention (tapping shoulder, waving).
- Maintain eye contact.
- Clearly explain the topic of the conversation and do so again when the topic changes.
- Encourage deaf or hard-of-hearing employees to ask questions if communication is unclear.
- Make sure that you ask questions if communication is unclear.
- Be prepared to repeat and rephrase information.
- Have pencil and paper available and use them if necessary.
- Ask deaf or hard-of-hearing employees to review key points of the conversation to ensure understanding.
- Reduce environmental distractions, such as background noise and movement.
- Position yourself in appropriate lighting so that your speaking and/or signs can be seen.
Source: National Technical Institute for the Deaf National Center on Employment at: http://www.ntid.rit.edu/nce.